UploadDrop Terms of Service

1. Eligibility and account

To use UploadDrop you must (a) have an active Shopify store, (b) be at least the age of majority in your jurisdiction, and (c) be legally able to enter into these Terms. You are responsible for your Shopify store, for the staff members you grant access to the embedded admin, and for keeping your account credentials secure.

2. License to use the service

Subject to these Terms, UploadDrop grants you a limited, non-exclusive, non-transferable, revocable license to install and use UploadDrop on your Shopify store for your lawful internal business purposes during the term of these Terms. You may not sublicense, resell, or make UploadDrop available to third parties outside your Shopify store.

3. Merchant responsibilities

As a Merchant, you are responsible for:

• Providing accurate information when installing and configuring the app, including contact details and app settings.
• The content of the files that your customers upload through your storefront and for how that content is used once it is delivered to you.
• Obtaining any notices, consents, and legal bases required in order to collect customer-uploaded content, including under privacy, consumer-protection, and intellectual-property laws.
• Informing your customers in your own storefront privacy notice and terms that you are collecting uploaded content, including any retention and deletion behavior.
• Choosing an appropriate retention window (see Data retention below) and storage region for your store, and reviewing the impact of those settings on your compliance obligations.
• Reviewing uploaded content before relying on it for production, fulfillment, or customer work.
• Responding to data-subject requests from your own customers as the data controller; UploadDrop supports you in this through Shopify’s mandatory privacy webhooks.

4. Acceptable use and acceptable content

You may not use UploadDrop, and you must not permit or encourage any customer or third party to use UploadDrop, to upload, store, process, or transmit content that:

• Is unlawful, fraudulent, deceptive, or misleading.
• Infringes the intellectual-property, privacy, publicity, or other rights of any person.
• Is abusive, harassing, hateful, threatening, or incites violence.
• Contains child sexual abuse material, non-consensual intimate imagery, or any imagery of minors in a sexual or otherwise inappropriate context.
• Contains malware, viruses, or other harmful code, or is used to attack, probe, or otherwise interfere with the service or any third party.
• Violates any applicable law or regulation, the Shopify Acceptable Use Policy, the Shopify Merchant Agreement that governs your Shopify store, or the terms of our sub-processors (for example, the Cloudflare and Supabase terms).

You also agree not to (a) reverse engineer, decompile, or disassemble UploadDrop except to the extent permitted by law, (b) interfere with or disrupt the service, (c) attempt to gain unauthorized access to the service or to data belonging to other merchants, or (d) use the service to build a competing product.

5. Ownership of uploaded content and merchant data

As between you and UploadDrop, you and your customers retain all ownership and rights in the files uploaded through your store and in your merchant configuration data (“Merchant Data”). UploadDrop does not claim ownership of Merchant Data.

You grant UploadDrop a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and otherwise process Merchant Data solely as necessary to (a) operate and provide the service to you, (b) respond to Shopify privacy webhooks and lawful requests, and (c) comply with applicable law. This license ends when the corresponding Merchant Data is deleted in accordance with these Terms and the Privacy Policy.

6. UploadDrop intellectual property

UploadDrop, its software, branding, and documentation are owned by Innovation Institute of Sweden AB or its licensors and are protected by copyright, trademark, and other laws. These Terms do not transfer any intellectual-property rights in UploadDrop to you, other than the limited license to use the service described above.

7. Third-party services

UploadDrop relies on third-party services to operate, including Shopify (app platform, authentication, and webhooks), Fly.io (application hosting), Supabase (managed Postgres database), and Cloudflare R2 (object storage for uploaded customer files). Your use of UploadDrop is also subject to the terms and policies of those providers to the extent they apply to data processed for your store. UploadDrop is not responsible for the acts, omissions, or availability of these third parties, although we will take reasonable steps to select and monitor sub-processors.

8. Fees, plans, and billing

UploadDrop may offer a free plan and one or more paid plans with additional features (for example, the EU storage region for Cloudflare R2). Current plans, features, and prices are described in the app and on the Shopify App Store listing.

Where paid plans are enabled, all app charges are processed exclusively through Shopify Managed Pricing or the Shopify Billing API, as required by Shopify’s App Store policies. UploadDrop does not bill you directly or off-platform. By subscribing to a paid plan, you authorize Shopify to charge the applicable fees to your Shopify account in accordance with Shopify’s billing terms. You can change or cancel your UploadDrop plan at any time from the Shopify admin, without needing to contact UploadDrop support.

UploadDrop may change plans, features, and prices from time to time. Changes will not take effect for an existing paid subscription until the start of the next billing cycle, and material changes will be communicated with reasonable notice.

9. Data retention and deletion

Uploaded customer files are retained according to the retention window you configure in UploadDrop, which may be set between 30 and 90 days. After that window, uploaded files are automatically deleted from the database and from Cloudflare R2 object storage. App configuration, sessions, and related records are deleted shortly after uninstall, and in any event on receipt of a valid Shopify shop/redact webhook (sent by Shopify approximately 48 hours after uninstall).

Further detail on how personal data is processed, stored, and deleted is set out in the UploadDrop Privacy Policy.

10. Privacy

Your use of UploadDrop is also governed by the UploadDrop Privacy Policy, which is incorporated into these Terms by reference. Where UploadDrop processes personal data of your customers on your behalf, it does so as a data processor, and you act as the data controller.

11. Service availability and changes

UploadDrop may evolve over time. Features may be added, changed, improved, or removed as the service develops. We will make reasonable efforts to keep the service available and reliable, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, Shopify-side changes, third-party outages, or security events may cause downtime or temporary unavailability.

12. Suspension and termination

You may stop using UploadDrop at any time by uninstalling it from your Shopify store. UploadDrop may suspend or terminate your access to the service, in whole or in part, with or without notice, if we reasonably believe that (a) you have materially breached these Terms, (b) continued provision of the service would create a security, legal, or operational risk, or (c) we are required to do so by law or by Shopify.

On uninstall or termination, UploadDrop will delete Merchant Data in accordance with the retention and deletion behavior described in the Privacy Policy and in Section 9 above. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

13. Disclaimer of warranties

To the fullest extent permitted by applicable law, UploadDrop is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. UploadDrop does not warrant that the service will meet your requirements, will operate without interruption, or will be secure, accurate, or error-free. Nothing in these Terms excludes liability that cannot be excluded under mandatory law, including certain rights of consumers under Swedish or EU law.

14. Limitation of liability

To the fullest extent permitted by applicable law, UploadDrop and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or in connection with these Terms or the service, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or in connection with these Terms or the service will not exceed the greater of (a) the amounts actually paid by you to UploadDrop for the service during the twelve (12) months immediately preceding the event giving rise to the claim, and (b) one hundred euros (EUR 100).

Nothing in this section limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be limited under applicable mandatory law.

15. Indemnification

You agree to defend, indemnify, and hold harmless UploadDrop and its affiliates from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to (a) Merchant Data, including content uploaded by your customers through your storefront, (b) your use of UploadDrop in breach of these Terms or applicable law, and (c) any dispute between you and a customer or third party relating to your store or products.

16. Notices and abuse reports

If you believe that content stored through UploadDrop infringes your rights or violates these Terms, contact us at support@uploaddropapp.com with enough detail for us to identify and assess the content. We will review reports and take action we deem appropriate, which may include removing content or suspending access.

17. Governing law and disputes

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Sweden, without regard to conflict-of-law rules. Subject to any mandatory consumer-protection rights, the courts of Stockholm, Sweden will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the service.

18. Changes to these Terms

UploadDrop may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and, for material changes, provide reasonable notice (for example, within the app or by email). Your continued use of UploadDrop after the updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree, you may uninstall the app.

19. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and UploadDrop regarding the service and supersede any prior agreements on the same subject matter.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Failure to enforce any right or provision will not be a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. UploadDrop may assign or transfer these Terms, for example as part of a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, such as acts of government, natural disasters, or major third-party service outages.
• No agency. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and UploadDrop.

20. Contact

Questions about these Terms can be sent to:

Email: support@uploaddropapp.com